NextGen Solutions, a pioneering leader in the IT services sector, is seeking a highly skilled and motivated Technical Support Manager to elevate our customer experience and ensure the seamless operation of our SOA and event-driven architecture systems. Based in Hyderabad, this pivotal role encompasses ensuring robust system security while managing a dedicated team of technical support professionals.
About Us
At NextGen Solutions, we pride ourselves on delivering cutting-edge technology solutions that empower organizations to thrive in today’s digital landscape. Our commitment to excellence is mirrored in our dedication to fostering a collaborative work environment where innovation flourishes. Join us and become part of a team that values ingenuity and integrity.
Role Overview
The Technical Support Manager will be responsible for overseeing the support processes for our Service-Oriented Architecture (SOA) and event-driven systems. This individual will ensure the security, reliability, and efficiency of our technical services while leading a team of engineers in troubleshooting and resolving complex issues. The ideal candidate will possess a profound understanding of technical support protocols, security best practices, and exceptional leadership skills.
Key Responsibilities
- Lead and mentor a team of technical support specialists, fostering a culture of continuous improvement and high performance.
- Ensure the effective implementation of SOA principles and event-driven architecture (EDA) practices across all levels of the organization.
- Develop and enforce security protocols to protect company and client data against potential threats.
- Manage escalated customer issues, ensuring timely and effective resolutions while maintaining high customer satisfaction levels.
- Collaborate with cross-functional teams to identify and address system vulnerabilities or inefficiencies.
- Analyze system performance metrics and provide strategic recommendations to enhance service delivery.
- Facilitate training sessions to develop the skill sets of team members and enhance overall technical expertise.
Qualifications
The ideal candidate for this role will have:
- A bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in technical support, with a focus on SOA and event-driven architectures.
- Extensive knowledge of security frameworks, protocols, and best practices.
- Proven leadership experience, with the ability to inspire and motivate a technical team.
- Exceptional problem-solving skills and a customer-centric mindset.
- Strong verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
Why Join NextGen Solutions?
At NextGen Solutions, we believe that our employees are our greatest asset. Here are just a few reasons to consider a career with us:
- Innovative Culture: We encourage creativity and welcome new ideas, ensuring that every voice is heard.
- Professional Development: We offer continuous training programs and opportunities for advancement within the organization.
- Comprehensive Benefits: Our competitive salary packages, health benefits, and flexible working arrangements support a healthy work-life balance.
- Impactful Work: Your contributions will help shape the future of technology solutions, making a real difference for our clients.
Salary and Benefits
We offer a competitive salary that reflects your experience and skills, along with a comprehensive benefits package that includes:
| Benefit | Description |
|---|---|
| Health Insurance | Comprehensive coverage for employees and their families. |
| Retirement Plans | Company-sponsored retirement savings plan with matching contributions. |
| Paid Time Off | Generous leave policy including vacation, sick leave, and holidays. |
| Professional Development | Access to training resources and funding for certifications. |
Application Process
If you are passionate about leading a team to deliver exceptional technical support within a secure environment, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role.
NextGen Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us and be part of the future of technology!
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